How long will my mask take to make?

We require up to 15 working days to produce a mask, depending on the time of year and availability of the mask ordered it may be ready sooner.

How do I know it will fit me?

Where specified our masks are adjustable, otherwise they will fit up to a specified size. If you are unsure of your head size simply measure around your head just above your ears. This should give you the best indication of fit

Shipping times?

  • UK shipping is generally next day.
  • We ship worldwide. Shipping times do vary from country to country but as a rule of thumb once posted the mask should reach you in 3-8 business days.

Halloween - When should I order to ensure delivery?

Halloween is our busiest time of the year. To ensure that you receive your mask in time for the night please order as early as possible and preferably before the end of September.

Is latex safe?

Latex is a very safe product, however approximately 1/3000 people are allergic. You will probably already know if you are, but should this concern you we advise consulting your doctor or pharmacist.

Returns policy?

If you are not 100% satisfied with your mask you can request to return it within 7 days of delivery. The mask must be unwarm and in the same condition it was received, if the mask is damaged or shows signs of use you may not be eligible for a refund. The return address can be found on the box the mask arrived in.

How do I care for my mask and how long will it last?

With care your mask should last many years. Latex is susceptible to UV rays so display  your mask in a cool, dark place out of natural light. If not for display the mask can be padded and wrapped in paper to maintain its shape and protect it from moisture.

How are the masks made?

The masks are sculpted in clay and captured in plaster. The moulds are then filled with latex, which is left to cure to a certain thickness. Once an undercoat of paint is applied to the whole mask the details are painted by hand. For more information about the production process please follow us on Instagram or Facebook to get regular updates from our studio.

Do you do custom paint jobs?

We will always do our best to accommodate people’s personal preferences when it comes to their mask. If you would like something special please contact us before placing an order.

What paints do you use/can I customise my mask?

We mix acrylic paints 50/50 with liquid latex to paint our masks. If you wish to customise we recommend Citadel paints (or similar) this can be found online or in hobby craft shops.

Do you take commissions?

We are always open to commissions (depending on the time of year). Please contact us for more information.

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